FAQ

Last updated: November 12, 2026

Where do you ship from?

Orders ship from 106 Arthur Ct, Radcliff, KY 40160, United States. Our service area is the 50 United States; we do not currently offer international, territorial, or APO/FPO/DPO delivery.

How long does delivery take?

Available orders normally prepare in 1–3 business days, followed by 5–12 business days in standard transit. Total expected time is 6–15 business days. Weekends and U.S. federal holidays are excluded. See the Shipping Policy for delays and tracking.

Is shipping free?

Yes. Standard outbound shipping and eligible standard return shipping are free within our service area. There is no minimum order amount for free standard shipping.

Can I return an item?

Request a return within 30 calendar days after delivery. Change-of-mind items should be unused, clean, and complete; valid defect or wrong-item claims are not excluded by that condition. We provide a prepaid standard return label and do not charge a restocking fee. See the Return and Refund Policy.

When will a refund be issued?

Approved refunds are issued within 5 business days after we receive and inspect the return. Your payment provider may need additional posting time, often 5–10 business days.

Why is a product currently unavailable?

That product is not open for purchase. Availability will be updated when goods are ready to sell.

What if something is wrong with an order?

Email support@glenwhisker.shop with the order number and a description of the issue. We will review the matter and work with you on an appropriate solution.