Shipping policy

Last updated: November 12, 2026

Where we ship

Glenwhisker is operated by GLENWHISKER 2 PET ESSENTIALS LLC. We ship from 106 Arthur Ct, Radcliff, KY 40160, United States to addresses in the 50 United States. We do not currently offer international shipping, delivery to U.S. territories, or APO/FPO/DPO addresses.

Shipping cost

Standard shipping is free. There is no minimum order value for free standard shipping. Applicable sales tax, if any, is calculated and displayed at checkout before you place your order.

Processing and transit times

For products available to order, preparation takes 1–3 business days after payment and order details are confirmed. Standard delivery normally takes 5–12 business days after dispatch. These are separate periods: the expected total time is 6–15 business days from order confirmation. Business days are Monday through Friday, excluding U.S. federal holidays. Orders received on weekends or holidays begin processing on the next business day.

Delivery estimates are not guarantees. If we cannot dispatch within our stated processing period, we will contact you with a revised dispatch estimate and offer a choice to agree to the delay or cancel for a prompt full refund. We will not substitute a store credit for a refund without your agreement.

Availability and preorders

Products marked currently unavailable cannot be purchased. Any future preorder or made-to-order offer will state its own dispatch date before purchase.

Tracking and delivery issues

When tracking is available, we send shipment information to the email address provided with your order. For a missing, delayed, damaged, or incorrectly delivered parcel, contact support@glenwhisker.shop with your order number. We will investigate with the carrier and work with you on an appropriate replacement or refund. Your legal rights are not limited by a carrier claim process.

Address changes and cancellations

Email support@glenwhisker.shop as soon as possible if an address needs correction or you wish to cancel. We can normally cancel or update an order before dispatch. If a parcel has already dispatched, we will explain the available options, including our free standard return process.

Returns and contact

Standard return shipping is also free for eligible returns. See our Return and Refund Policy. Contact: support@glenwhisker.shop. Business and returns address: GLENWHISKER 2 PET ESSENTIALS LLC, 106 Arthur Ct, Radcliff, KY 40160, United States.