Privacy policy

Last updated: November 12, 2026

Scope and business contact

This policy explains how GLENWHISKER 2 PET ESSENTIALS LLC, doing business as Glenwhisker, handles personal information in connection with glenwhisker.shop. Contact: support@glenwhisker.shop. Mailing address: 106 Arthur Ct, Radcliff, KY 40160, United States. Shopify provides the platform that hosts and supports our store.

Information we collect

Identifiers and contact details: name, email address, shipping and billing addresses, and details you provide when contacting us. Transaction information: items ordered, purchase and return history, order status, and payment-related confirmations. Payment credentials are handled through the checkout payment providers; we do not store your complete payment card number.

Device and online activity information: IP address, browser and device information, cookie or similar identifiers, pages viewed, cart activity, and interactions used for site operation, security, and, where enabled and permitted, analytics or advertising. Support information: your messages and related order details. We collect information from you, from your interaction with the store, and from service providers supporting these functions.

Why information is used

We use information to provide the store, process and deliver orders, arrange returns and refunds, respond to requests, detect fraud and misuse, maintain security, comply with legal obligations, and resolve disputes. Where enabled and permitted, we use analytics to understand site performance and optional marketing to communicate offers. You can unsubscribe from promotional email through the message link or by contacting us. Transactional order and safety communications may still be sent.

Service providers and disclosures

We disclose information as reasonably necessary to Shopify, enabled payment providers, fulfillment and delivery providers, communication services, and other processors supporting the functions described here. We may disclose information to comply with valid legal requirements, protect rights or safety, or in connection with a lawful business transfer subject to applicable protections.

We do not sell personal information for monetary payment. If advertising technology is enabled, certain disclosures may be treated as a sale, sharing, or targeted advertising under applicable state law. Applicable choices are described below; we do not treat an opt-out request as permission for unrelated processing.

Cookies and privacy choices

Necessary cookies support security, checkout, and core store operation. Other cookies may support preferences, analytics, or advertising where enabled. You can manage browser settings and use our Privacy Choices page to request access, correction, deletion, or an applicable opt-out. Where regional consent is required, optional tracking is subject to the store's consent controls. Browser restrictions may affect some store functions. We do not treat the older Do Not Track browser signal as a separate standardized opt-out mechanism; Global Privacy Control is handled as described below.

A recognized Global Privacy Control signal is treated as an applicable sale/sharing opt-out through our configured Shopify privacy controls. An opt-out generally applies to the browser or device used; it does not automatically identify all accounts or devices. You may also email us for an account-related request.

Retention and security

We keep each category of information only as long as reasonably needed for the purposes described, including fulfilling orders and returns, meeting accounting and legal obligations, maintaining security, and handling disputes. The period depends on the record type, the transaction, legal retention requirements, and whether a valid deletion request applies. Information no longer required is deleted or de-identified where reasonably practicable.

We use reasonable administrative and technical safeguards, including Shopify's hosted checkout. No internet transmission or storage system can be guaranteed absolutely secure. Please do not send full payment card details by email or the contact form.

U.S. privacy requests

Depending on your state and the applicability of its law, you may have rights to access or know about information, correct inaccuracies, obtain a copy, delete information, opt out of sale/sharing or targeted advertising, or limit certain sensitive-information uses. We do not use sensitive information to infer characteristics about you for an unrelated purpose. We do not make decisions producing legal or similarly significant effects solely through profiling in this store.

You may submit a request using Privacy Choices or email support@glenwhisker.shop. We may verify a request proportionately and request information needed to locate the relevant records. An authorized agent may act with appropriate proof of authorization. We acknowledge requests within 10 business days and aim to respond within 45 calendar days, or sooner where applicable law requires. If a legally permitted extension is necessary, we will notify you of the reason and the expected response date before the initial period expires. We will respond within the period required by applicable law, explain any lawful limitation, and will not unlawfully discriminate for exercising a right. If a request is denied, you can appeal by replying with Privacy Appeal in the subject. You may also contact your state attorney general or privacy regulator.

Children and international processing

The store is intended for a general adult shopping audience, not children under 13. We do not knowingly sell or share personal information of individuals under 16. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has submitted information so we can address it. Information may be processed in the United States and other locations where Shopify or relevant providers operate, subject to applicable safeguards.

Shopify Network Intelligence

Shopify Network Intelligence is enabled for our store. Shopify may combine information about interactions with our store with information from other merchants and sources to provide enhanced services, including improving products, advertising relevance, and personalization. Shopify is responsible for processing information for its enhanced services as described in its Consumer Privacy Policy. Where applicable, non-essential processing is subject to consent and sale/sharing opt-out choices. For information and choices about processing by Shopify, visit Shopify's Consumer Privacy Policy and Shopify's privacy portal. You can also use our Privacy Choices page for this store.

Shopify and policy changes

Shopify also processes information for its platform services. Learn more at Shopify's Consumer Privacy Policy. We will update this policy when our practices materially change and provide additional notice or obtain consent where required. The date above identifies the latest update.