Refund policy

Last updated: November 12, 2026

30-day return requests

You may request a return within 30 calendar days after delivery. For a change-of-mind return, the product must be unused, clean, and complete with the accessories and pieces included in the order. Please use the original packaging where reasonably possible. A missing outer shipping carton does not by itself remove your legal rights.

These change-of-mind conditions do not exclude valid claims for defective, damaged, misdescribed, or incorrectly supplied goods, including when a problem becomes apparent during reasonable use. Nothing in this policy limits rights that cannot be excluded under applicable law.

Start a return

Email support@glenwhisker.shop with your order number, the item or items you wish to return, and the reason. Photos are helpful for a damage or defect claim if reasonably available, but inability to provide a photo does not automatically invalidate a valid claim. We will provide return instructions and a prepaid standard return label.

After receiving your return instructions, please hand the parcel to the specified carrier within 14 calendar days. If you need additional time, contact us. Please request instructions before sending goods so the parcel can be identified and a prepaid label supplied.

Free standard returns and no restocking fee

We pay standard return shipping for eligible returns within our U.S. service area, whether the return is for a change of mind, a defect, damage, or an incorrect item. There is no restocking fee. Use our prepaid label; do not buy a separate shipping service without contacting us, as an unapproved premium service is not automatically reimbursable.

Return address

GLENWHISKER 2 PET ESSENTIALS LLC
106 Arthur Ct
Radcliff, KY 40160
United States

This is our return address. Contact us first for your prepaid label and identifying instructions; there is no requirement to return the product to an overseas address.

Inspection and refunds

We inspect returns and issue approved refunds within 5 business days after the parcel is received. We notify you by email. Refunds are made to the original payment method and include the refunded item price and associated refundable sales tax. Our standard shipping charge is zero, so there is no standard outbound shipping charge to deduct.

Your payment provider may require additional time to post the refund, often 5–10 business days. This is a provider processing estimate, not an extension of our refund-issuance period. If there is a disagreement about eligibility or the amount, we will explain the reason and provide a way to respond.

Damaged, defective, missing, or wrong items

Contact support@glenwhisker.shop as soon as you reasonably can. We will assess the issue and provide an appropriate repair, replacement, return, or refund consistent with your rights. We do not require a damaged item to be unused as a condition of considering a valid defect claim. Do not continue using an unsafe or damaged product.

Exchanges and cancellations

For a different item, use the return process and place a new order when the desired product is available. To cancel before dispatch, email us promptly; a cancellation accepted before dispatch receives a full refund. After dispatch, our return process applies.

Consumer rights

The 30-day change-of-mind offer is a store policy, not a statement that every U.S. purchase has a statutory 30-day return right. Applicable rights concerning defective goods, warranties, billing disputes, and other mandatory protections remain available. Questions: support@glenwhisker.shop.