Terms of service
Last updated: November 12, 2026
Who operates this store
This website, glenwhisker.shop, is operated by GLENWHISKER 2 PET ESSENTIALS LLC (Glenwhisker, we, us). Business address: 106 Arthur Ct, Radcliff, KY 40160, United States. Contact: support@glenwhisker.shop. These terms govern use of the website and purchases from our store.
Using the store
You must have legal capacity to enter a purchase contract or use the store with the involvement of a parent or guardian who has that capacity. Provide accurate billing, shipping, and contact information. Do not use the site to commit fraud, infringe others' rights, or interfere with its security.
Products and availability
Product pages identify the item, included pieces, materials, dimensions, price, and availability. Dimensions described as approximate may vary within reasonable manufacturing tolerances; a material difference from the description remains subject to your applicable rights. Colors may appear differently on different screens.
Some product visuals are computer-generated illustrations of the specified design. The goods supplied must match the material description, structure, color selection, dimensions, and included quantity stated for the offer. Visuals do not replace the obligation to supply conforming goods. Products marked unavailable are not open for purchase.
Prices and payment
Prices are in U.S. dollars. Applicable sales taxes are calculated at checkout. Standard shipping is free within the stated service area. Any amount payable is displayed before you confirm payment. Payment methods available for your order are shown at checkout; we do not promise availability of a payment provider that is not enabled.
Orders and errors
An order receipt confirms that your order was received. We may contact you to resolve an unavailable item, an address issue, a suspected fraudulent transaction, or a material listing error. We will not charge a higher price or substitute a materially different product after your order without your agreement. If we cannot fulfill an order, we will notify you and issue a prompt refund for the unfulfilled amount.
Shipping, cancellations, and returns
Our Shipping Policy and Return and Refund Policy form part of the purchase terms. Available items normally process within 1–3 business days and standard transit is estimated at 5–12 business days after dispatch. Where a shipment delay requires your consent or a cancellation/refund option under applicable law, we will provide it.
Product use and safety
Follow the product-specific directions and choose items appropriate for the pet and task. Supervise feeding and grooming accessories as directed. Inspect goods for damage and stop use if damaged or unsafe. Our products and website content do not provide veterinary diagnosis or treatment. No statement in this section excludes responsibility that applicable law does not permit us to exclude.
Intellectual property and site information
Website design, original content, and original product visuals are owned by or licensed to us, except content belonging to its respective owner. You may use the site for ordinary shopping and personal reference; unauthorized commercial copying or misuse is prohibited. Third-party links are provided for convenience and do not imply endorsement.
Privacy
Our Privacy Policy explains the personal information used to operate the store. Essential transaction messages are separate from optional marketing communications.
Responsibility and mandatory rights
We do not exclude or limit liability where doing so would be unlawful, including non-excludable consumer rights and liability for our fraud or willful misconduct. Any limitation permitted by law applies only to the extent lawful in your jurisdiction. Nothing here removes an applicable implied warranty or mandatory remedy that cannot lawfully be disclaimed.
Disputes and governing law
Please first contact support@glenwhisker.shop so we can try to resolve a concern. Kentucky law governs these terms except to the extent mandatory protections in your place of residence or other applicable law require otherwise. These terms do not impose mandatory arbitration or waive a right to bring a claim that cannot lawfully be waived.
Updates and contact
We may update website-use terms for future use. Changes will be posted with an updated date and will not retroactively reduce rights under an order already placed. If a provision cannot be enforced, the remaining provisions continue to the extent permitted by law. Contact: support@glenwhisker.shop; GLENWHISKER 2 PET ESSENTIALS LLC, 106 Arthur Ct, Radcliff, KY 40160, United States.
Shopify platform and enhanced services
Our store is hosted by Shopify. We share information with Shopify and service providers, including providers in other countries, to operate the store. Shopify Network Intelligence is enabled; Shopify may use information about interactions with our store together with information from other merchants and Shopify to provide enhanced services such as personalization and advertising. See our Privacy Policy, Shopify Consumer Privacy Policy, and Privacy Choices for details and applicable choices.